Shipping policy

Shipping Policy – Divora Luxury Lighting & Decor

At Divora Luxury Lighting & Decor, we are committed to delivering your products safely, quickly, and efficiently. Please read our shipping policy carefully before placing your order.

1. Shipping Coverage

We currently deliver across India.
Orders are shipped to all serviceable pin codes. In rare cases, delivery may not be available in certain remote areas.

2. Order Processing Time

  • All orders are processed within 1–3 business days.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Custom or made-to-order lighting products may require additional processing time.

3. Shipping Charges

  • Free Shipping on selected products or orders above a certain value (if applicable).
  • For other orders, shipping charges will be calculated at checkout based on location and product size/weight.

(Shipping cost transparency is important in ecommerce policies)

4. Estimated Delivery Time

  • Standard Delivery: 3–7 business days
  • Remote locations: 5–10 business days

Delivery timelines may vary depending on your location and product availability.

5. Shipping Partners

We work with trusted courier partners such as:

  • Delhivery
  • Blue Dart
  • DTDC
  • Other reliable logistics providers

This ensures safe and timely delivery of your orders.

6. Order Tracking

Once your order is shipped, you will receive:

  • Tracking ID via Email/SMS
  • Live tracking link

You can track your order anytime using the provided details.

7. Delays in Shipping

While we strive for timely delivery, delays may occur due to:

  • Weather conditions
  • High order volume
  • Courier issues
  • Unforeseen circumstances

In such cases, we will keep you informed.

8. Damaged / Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours with photos.
  • We will arrange a replacement or resolution at the earliest.
  • Divora is not responsible for delays caused by courier partners, but we will assist you.

9. Incorrect Address / Failed Delivery

  • Please ensure your shipping details are correct.
  • If delivery fails due to incorrect address or unavailability, re-shipping charges may apply.

10. Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on availability.

11. International Shipping

Currently, we do not offer international shipping.

12. Contact Us

For any shipping-related queries, feel free to contact us:
📧 Email: divoraluxurylightingdecor@gmail.com
📞 Phone: 9315725195