Cancellation & Order Modification Policy

Cancellation & Order Modification Policy

At Divora Luxury Lighting & Decor, each product is carefully curated and prepared to meet our quality standards. To ensure a smooth and efficient fulfillment process, please review our cancellation and modification policy below:

Order Cancellation

Once an order is confirmed, it cannot be cancelled under any circumstances.

This policy applies to all products, including custom-made and standard items, as orders are processed immediately after confirmation.

Order Modifications

Order modifications are permitted only within 24 hours of placing the order, provided the order has not yet been shipped.

Modifications are allowed only for products of equal or higher value than the original order.

Any price difference arising from an upgrade must be paid by the customer before the modification is processed.

Requests made after the 24-hour window or once the order has been shipped will not be accepted.

How to Request a Modification

To request an order modification before shipping, please contact us within 24 hours of order placement using one of the following methods:

Phone: +91 93157 29334

Email: divoraluxurylightingdecor@gmail.com

When contacting us, kindly include:

Your order number

The new product details you wish to replace or upgrade to

Important Notes

Approval of modifications is subject to product availability.

Divora Luxury Lighting & Decor reserves the right to accept or reject any modification request at its sole discretion.

Once an order has been shipped, it cannot be modified, cancelled, or exchanged.

For any further assistance, our customer support team will be happy to help.